Empathy for strangers: better heard and not seen? (and other teachable moments)

The technique of closing one's eyes to concentrate has both everyday sense and empirical research support. For many, it is common practice in pronunciation and listening comprehension instruction. Several studies of the practice under various conditions have been reported here in the past. A nice 2017 study by Kraus of Yale University, Voice-only communication enhances empathic accuracy, examines the effect from several perspectives.
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What the research establishes is that perception of the emotion encoded in the voice of a stranger is more accurately determined with eyes closed, as opposed to just looking at the video or watching the video with sound on. (Note: The researcher concedes in the conclusion that the same effect might not be as pronounced were one listening to the voice of someone we are familiar or intimate with, or were the same experiments to be carried out in some culture other than "North American".) In the study there is no unpacking of just which features of the strangers' speech are being attended to, whether linguistic or paralinguistic, the focus being:
 . . . paradoxically that understanding others’ mental states and emotions relies less on the amount of information provided, and more on the extent that people attend to the information being vocalized in interactions with others.
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The targeted effect is statistically significant, well established. The question is, to paraphrase the philosopher Bertrand Russell, does this "difference that makes a difference make a difference?"--especially to language and pronunciation teaching?
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How can we use that insight pedagogically? First, of course, is the question of how MUCH better will the closed eyes condition be in the classroom and even if it is initially, will it hold up with repeated listening to the voice sample or conversation? Second, in real life, when do we employ that strategy, either on purpose or by accident? Third, there was a time when radio or audio drama was a staple of popular media and instruction. In our contemporary visual media culture, as reflected in the previous blog post, the appeal of video/multimedia sources is near irresistible. But, maybe still worth resisting?
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Especially with certain learners and classes, in classrooms where multi-sensory distraction is a real problem, I have over the years worked successfully with explicit control of visual/auditory attention in teaching listening comprehension and pronunciation. (It is prescribed in certain phases of hapic pronunciation teaching.) My sense is that the "stranger" study actually is tapping into comprehension of new material or ideas, not simply new people/relationships and emotion. Stranger things have happened, eh!
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If this is a new concept to you in your teaching, close your eyes and visualize just how you could employ it next week. Start with little bits, for example when you have a spot in a passage of a listening exercise that is expressively very complex or intense. For many, it will be an eye opening experience, I promise!
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Source:
Kraus, M. (2017). Voice-only communication enhances empathic accuracy, American Psychologist 72(6)344-654.